Urgent Care & Emergencies During Opening Hours
We are open Monday to Sunday from 9:00am to 9:30pm, and our team is available throughout these hours to support your pet when it matters most.
You can contact us via WhatsApp or call us directly on +971 4 283 7744 for immediate guidance or first-aid advice while you’re on your way to the clinic.
If your pet is experiencing an emergency, they will always be prioritised. For urgent same-day concerns, we will do everything we can to see your pet as quickly as possible.
Please understand that in emergency situations, wait times may vary depending on the severity of incoming cases. Your patience allows us to give critical patients the immediate care they require while ensuring every pet is properly attended to.
How can I prepare for an emergency?
We recommend keeping a basic pet first aid kit at home so you can stabilise minor injuries before heading to the vet. Being prepared can make a real difference in those first few minutes.
Here are essential items to include:
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Bandaging materials: non-stick gauze pads, roll gauze, self-adhesive bandage wrap, and medical tape
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Wound cleaning supplies: iodine wipes or a pet-safe antiseptic spray
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Antibiotic ointment: a small amount of over-the-counter triple antibiotic ointment (ensure your pet cannot lick the area) if has been utilised in previous ocassions.
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Sterile eye wash: saline eye rinse suitable for flushing debris
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Instant cold pack: to help reduce swelling
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Tweezers or tick remover: especially important if you visit tick-prone areas
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Thermometer: ideally soft or flexible tipped (rectal thermometers are most accurate for pets)
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Temporary splinting materials: a rolled magazine can serve as an emergency splint, plus a blanket that can be used as a stretcher
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Muzzle: even the gentlest pet may react unpredictably when in pain
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Sterile gloves: to protect yourself while providing care
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Medical records: copies of vaccination history and any significant medical information
A first aid kit is not a substitute for veterinary care — it simply helps you manage the situation safely until your pet can be properly examined.
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